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Got questions or need assistance? We're thrilled to assist! But hey, your answer might already be waiting for you. We highly encourage you to check out our FAQ first, it's the fastest way to get answers to common questions about orders, shipping, returns, and more.
GENERAL
Our Bakuchiol Serum uses a powerful blend of plant-based ingredients to gently boost cell renewal and improve skin texture. Bakuchiol, a natural alternative to retinol, helps reduce fine lines and wrinkles without irritation. The formula also deeply hydrates and nourishes the skin, leaving it soft, smooth, and visibly more radiant.
Yes, our Bakuchiol Serum is completely safe to use. It has been dermatologically tested for quality and performance, ensuring it meets high safety standards. The formula is gentle, non-irritating, and made with plant-based ingredients known for their skin-repairing and soothing properties, helping to improve your skin naturally without any harsh effects.
Absolutely! Our Bakuchiol Serum is carefully formulated to be suitable for all skin types including sensitive skin. It’s free from harsh chemicals, fragrance, and alcohol, and has been dermatologically tested for gentle use. However, if you have extra-sensitive skin, we always recommend doing a patch test before adding any new product to your routine.
The results of our Bakuchiol Serum can be seen within the first few uses, skin feels smoother, hydrated, and more radiant. With consistent use, you’ll notice improved texture and reduced fine lines over 2–4 weeks. Results last and build over time as the skin continues to renew naturally.
Yes, absolutely! Our Bakuchiol Serum can be safely combined with most skincare routines. It pairs especially well with gentle cleansers, hydrating toners, and moisturizers. If you use strong actives like retinol or exfoliating acids, we recommend alternating use to avoid irritation and get the best results.
We accept a variety of payment methods to make your shopping experience seamless. This includes major credit cards such as Visa, MasterCard, and American Express. We also support payments through Apple Pay, and Google Pay. For your convenience, some regions may have additional local payment options available, which will be displayed at checkout.
Oostelijk Halfrond 33, 1183 EM Amstelveen, Noord-Holland, the Netherlands
No, you do not have to pay any import duties and tax. We aim to provide a hassle-free shopping experience, so the price you see is the price you pay. There are no hidden fees or additional charges at delivery. This ensures that you can enjoy our products without worrying about extra costs.
When using your serum for the first time, it may take a few pumps to get the product flowing as the air is released from the bottle. Try pressing the pump a few extra times until the serum starts to dispense smoothly. Once primed, it should come out easily with each use.
- Start with clean, dry skin.
- Apply 2–3 drops of the serum to your face or neck.
- Gently massage it in using upward, circular motions.
- Allow the serum to fully absorb before applying your moisturizer.
- Use daily, morning and night for best results.
- In the morning, always follow with sunscreen to protect your skin and enhance the serum’s benefits.
SHIPPING & RETURNS
We currently ship across the United Kingdom only.
Our goal is to ensure every order arrives safely and quickly.
International shipping will be available soon, stay tuned for updates!
Orders within the UK are processed within 1–2 business days and typically delivered in 2–5 business days.
Please note during holidays or sales periods, delivery times may be slightly longer.
After we process your order, you will receive a tracking-number. With this number you can track the status of your order.
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover issues that are not attributable to a manufacturer defects.
All returns must be postmarked within fourteen (14) days of the delivery. All returned items must be in new and unused condition, in the original packaging. See our return policy for more info
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
To qualify for the Buy 1, Get 1 promotion, you must add at least 2 items to your cart. The discount will be applied automatically at checkout. If you only added one item, the promotion will not apply. Make sure to check your cart before completing the purchase.
You can contact us by filling in the contact form below or by sending us an e-mail to support@glownaturalskin.com
If you couldn't find what you were looking for in our FAQ, don't worry. You can send us an e-mail at support@glownaturalskin.com, or use the contact form below.
